About Us

Amorepacific is a global beauty company with a history of 75 years, and has more than 40 brands that encompass cosmetics, household goods, and healthcare. It is a leading company in the market by driving innovation starting with e-commerce and digital marketing.

Challenge

• Management limitations on IT resources operating on-premise
• Migrating Microsoft Windows workloads and building servers in AWS
• Lack of expertise in managing cloud infrastructure
• Lack of efficient design, verification, and construction capabilities for cloud infrastructure
• Analyze whether your solution meets AWS and Microsoft best practices for security, availability, scalability and more
• Need for cost-saving measures based on diverse cloud operation experiences

Our Role

• Systematic documentation of the currently running cloud infrastructure
• Establishment of SR processing process based on SLA
• Continuous improvement of business processes to improve cloud infrastructure efficiency
• Realizing cost savings through regular evaluation of infrastructure usage
• Establishment of diagnosis and transfer strategy for the transfer of AWS of Songdo IDC Resources (800+)

Outcomes

Operation process improvement

• Customers run Microsoft Windows workloads from existing on-premises to AWS Cloud
• Establishment of cloud infrastructure operation indicators such as E2E Lead Time and downtime
• Securing operational governance and establishing clear CMS operation guidelines
• Improving the operation system and process based on quantitative judgments for each statistical indicator.

Performance Improvement

• Regular operational checks and proactive improvement to enhance user satisfaction
• Reduction of SR processing time for field requests and improved response time for incidents
• Cost reduction through infrastructure resource optimization
• Implementation of more than 10 business request forms in the Zendesk-based system and integration with Jira
• Systematic cloud infrastructure monitoring through Datadog
• Real-time integration and distribution of monitoring information through Slack channels