Amazon Connect

A cloud-based
omni-channel contact center

Connect with Your Customers Better at Lower Costs on Cloud

Why Amazon Connect?

Connect your agents with customers efficiently
at home and anywhere else.

It’s a contact center on AWS CLOUD – set it up anywhere with a
computer and an internet connection without heavy gears.
Wherever your agent sits with the computer is your contact center.

Connect to Your Flexible & Cost-optimized
Contact Center.

It is light on gears and costs – increase and decrease the size of your
contact center as you like. Service fee is charged on a monthly usage
by minute basis. No upfront investment, just pay as you go.

Connect with your customers on
multiple channels efficiently.

It is omni-channel: you can seamlessly connect to customers on
multiple channels. Talk to customers on call, SMS, Whatsapp or
other social media on one platform.

Connect to your customers’ communication history
without a click.

It is all about customer experience. Connect will recognize the
customer, gather all past interaction data with the customer and show it
to the agent.

Clients powered by Amazon Connect

A Client Use Case

HANKOOK Corporation

Rapid deployment of a remote contact center during the 2020 Pandemic
made work from home (WFH) possible.

Read the Case

Features of Connect Services

All-in-one

A single window for your agents to
support customers
An extensive system with potential
add-ons: third party apps, AI,
Machine Learning and more

Integration of Business Apps

Integrating third-party ERP, CRM and other
apps into one platform
Enhanced agents and functionality of your
contact center for better customer
experience

AI-powered Automation

Multilingual ability of Amazon’s chatbot &
IVR AI
Smart AI chatbot understands customers’
intent and gives the right answer
Amazon’s text-to-speech engine: the
automated voice just like a human’s

Real-time Reporting

Visualized performance of agents,
real-time by machine learning analytics
Tackling difficulties of measuring
satisfaction of customer support

Easy Fix & Edit of IVR Flows

IVR systems often took months to make
simple changes
Connect implements changes made in
seconds

Migration & Consulting

Connect your old call center to a new
contact center without disruption
Worry-free call center migration – our
experts migrate for you

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