EVENT

Zendesk AI-powered applications are helping companies radically transform customer support – giving Customer Service Agents superpowers, boosting efficiency, and reducing handling times by 50%.

On September 7th 2023, we’re hosting an exclusive event to reveal:

• How Zendesk uses AI-powered advance chatbots to save hours of manual chat handling.
• Zendesk + OpenAI making tools such as conversation summarization, sentence completion and tone shifting instantly accessible to agents.
• The AI-based predictive analytics on customer and recommendation helping companies leapfrog competitors with supercharged agents.

You’ll walk away with proven strategies,

• Real-world case studies and key insights to identify where AI could supercharge your customer service agents.
• Potentially saving your team hundreds of hours and thousands of dollars per year.

• Organizer : MegazoneCloud x Co-organizer : Zendesk
• Date & Time : 7th September 2023, 14:00~16:00* Doors open 15min. before event
• Venue : WEWORK 46/F* Lee Garden One, 33 Hysan Ave, Causeway Bay, Hong Kong
• Agenda
  

  Time	Content	Speaker
  14:00-14:05	Introduction	Alex Tan, MegazoneCloud
  14:05-14:20	Unlock AI’s potential in Customer Service with Zendesk ready-built AI functions	Jeffrey Sung, Zendesk
  14:20-14:40	Increase Conversion rate through AI-powered Customer Support – Active Marketing + Instant After Sales Service	Coco Huang, Zendesk
  14:40-15:10	Demo – Zendesk AI functions for Customer Support Service	Ricky Poon, MegazoneCloud
  15:30-16:00	Networking