1. Overview (Project Background)

Amorepacific pursued a strategy to completely shut down IDCs and transition large-scale on-premise environments to cloud-based infrastructure to accelerate global business expansion and digital transformation. Previously, operations were centered on ITO with complex on-premise structures, making service integration difficult. The company actively pursued Modernization to improve incident response and operational efficiency. MegazoneCloud executed a full-cycle transformation project from cloud migration to Modernization and GenAI-based automation.

2. Challenge (Problem Definition)

Before cloud migration, Amorepacific faced the following key challenges in its operating environment.

• High external dependency: Over 10 years of ITO resulted in high dependency on outsourced vendors and frequent personnel changes.

• Complex service integration: Integration between Cloud and On-Premise increased service integration complexity.

• Lack of operational governance: Absence of service management governance resulted in chaotic application development.

3. Solution (Resolution Approach)

MegazoneCloud executed cloud migration with governance establishment, large-scale migration, Modernization, and Automation as core strategies for enterprise-wide DX.

Governance Establishment and Structural Reorganization

• Established an enterprise-wide PMO organization to re-establish operational and development governance.

• Designed an integrated cloud architecture to simplify previously complex service integration structures.

• Organized relationships between applications, databases, and services to establish systematic operational standards.

Large-Scale Cloud Migration

• Successfully executed Replatform Migration of 800 VMs.

• Designed a phased migration strategy with the goal of complete IDC closure.

• Operated performance validation procedures for stable cutover.

Service Modernization Implementation

• Executed Modernization of 40 services.

• Maximized infrastructure operational efficiency through container image standardization.

• Strengthened incident response capabilities through business system-focused structural improvements.

Operational Innovation and Automation

• Applied GenAI-based ITSM auto-response functionality to automatically handle approximately 29% of all tickets.

• Introduced operational innovation by standardizing operational event response processes.

4. Result (Achievements)

Through successful cloud migration and Modernization, the following business achievements were realized.

DX (Digital Transformation) Foundation Completion

• Successfully migrated 800 VMs, one of Korea's largest-scale migrations, realizing complete IDC closure.

• Complete IDC closure resulted in a complete paradigm shift in infrastructure operations, and secured 40 services Modernization achievements based on stable AWS operations.

• Application structure improvements enabled rapid and flexible response to incidents, significantly improving incident response speed.

Operational Efficiency and GenAI-Based Automation

• Achieved infrastructure resource optimization based on container conversion, and achieved operational innovation through deployment automation and advanced monitoring.

• Applied GenAI-based ITSM auto-response functionality to automatically handle approximately 29% of all ITSM requests.

• Recorded over 80% user satisfaction in response quality and speed, improving operational service quality.

Cost Reduction

• Achieved monthly cost reduction of up to 1.1 billion won through continuous cost optimization efforts following initial migration.

• Through Modernization of 40 services, reduced annual recurring revenue (ARR) from 500 million won to 80 million won, exceeding targets and realizing cost-effective efficiency.